Refund policy
1. General Information
The owner of this website, Dragolisco (hereinafter, the “Website”), is operated by Dragolisco S.L.U, with Tax ID (CIF) 04848630T. Contact details are as follows:
- Billing Address: Calle Pensamiento 27, 28020 Madrid, Spain
- Contact Phone: +34 676 586 928
- Email: dragolisco@gmail.com
This document, together with any other documents referred to herein, governs the terms and conditions of use of the Website (www.dragolisco.com) and the purchase of products and/or services (hereinafter, the “Conditions”).
Activity
The activity carried out through the Website includes:
- Creation, design, and sale of original illustrations
- Production and commercialization of digital and physical artwork
- Development of 2D and 3D artistic pieces
- Publishing and sale of illustrated books
- Design and sale of illustrated board games and related creative products
Before accessing, browsing, or using the Website, the User must have read:
- Legal Notice
- Cookie Policy
- Privacy Policy
By using the Website or placing an order, the User expressly agrees to these Conditions.
If the User does not agree, they must not use the Website.
These Conditions may be modified at any time. The User is responsible for reviewing them periodically.
2. The User
Accessing, browsing, and using the Website grants the status of User and implies acceptance of these Conditions.
The User agrees to:
- Use the Website only for legitimate inquiries or purchases
- Not place fraudulent orders
- Provide accurate and up-to-date information
The User declares:
- To be at least 18 years old
- To have legal capacity to enter into contracts
The Website is primarily intended for users in Spain. Dragolisco does not guarantee compliance with laws of other countries.
3. Purchase Process
To place an order on the Website:
- Select products
- Add them to the shopping cart
- Confirm the order
- Enter required information
- Complete payment
The User will receive:
- Order confirmation email
- Shipping confirmation email
Invoicing
- Electronic invoices will be issued
- A paper copy may be requested
The User accepts the specific conditions of each product as described on its product page.
4. Availability
All orders are subject to product availability.
In case of supply issues:
- The User will be informed
- A full refund will be issued
5. Prices and Payment
- All prices are in Euros (€)
- Taxes are included
- No hidden costs
Accepted payment methods:
- Credit card
- Debit card
Transactions are subject to authorization by the issuing bank.
6. Delivery
- Shipping available worldwide
- Maximum delivery time: 30 days
If delivery cannot be completed:
- The User will be informed
- They may choose a new delivery date or cancel with a full refund
7. Correction of Errors
The User may correct errors:
- Before completing the purchase
- By contacting Dragolisco
8. Returns
The User has the right of withdrawal:
- Period: 30 calendar days
- Cost: Free of charge for the customer
Conditions:
- Product must be in original condition
- Original packaging included
- Instructions included
9. Limitation of Liability
Dragolisco shall not be liable for:
- Indirect or unforeseeable losses
- Business losses
- Technical failures or access issues
- Misuse of products by the User
10. Communications
The User agrees to receive communications electronically:
- Postal address
11. Waiver
Failure by Dragolisco to enforce any right shall not constitute a waiver of such right.
12. Severability
If any provision is deemed invalid:
- The remaining provisions shall remain in force
13. Entire Agreement
These Conditions constitute the entire agreement between Dragolisco and the User.
14. Data Protection
Personal data will be processed in accordance with the Privacy Policy.
15. Governing Law and Jurisdiction
- Applicable law: Spanish law
- Jurisdiction: Spanish courts
16. Complaints and Claims
The User may submit complaints:
- Through the contact details provided
- Via official complaint forms
They may also use the EU online dispute resolution platform:
👉 https://ec.europa.eu/consumers/odr/